Privacy Policy
3star888

This Privacy Policy is published by 3star888 ("we", "our platform") and applies to all individuals ("users", "you") who access or register an account through the website 3star888.onl and any sub-domains or related platforms operated by us.

By registering an account, making a deposit, using gaming services or simply browsing our website, you agree to the terms outlined in this Privacy Policy. We encourage you to read this document carefully before providing any personal information.

The 3star888 platform operates under an international licence and is subject to regulatory requirements relating to user data protection. We are committed to maintaining ongoing compliance with relevant international standards.

In the course of providing online casino platform services, 3star888 collects various types of information from users. This collection is done directly through the registration process and indirectly through use of the platform.

Information you provide directly:

• Full name as shown on your identity card (MyKad) or valid travel document
• Date of birth for age verification purposes (21 years and above)
• An active email address and mobile phone number
• Account password, automatically encrypted
• Residential or mailing address
• Payment method information including e-wallet accounts, bank account numbers or crypto wallet details
• Copies of identity documents and proof of address during the KYC (Know Your Customer) verification process

Information collected automatically:

• IP address and geographic location of your device
• Web browser type and operating system used
• Login session records and platform access times
• Gaming activity data including betting history and financial transactions
• Cookie and related tracking technology information

Every piece of information we collect has a clear and legitimate purpose in terms of licensing and platform operations. We do not collect data beyond what is needed to deliver an effective and secure service.

• Identity verification and KYC compliance — ensuring all users are real individuals who meet the minimum age requirement of 21 years
• Deposit and withdrawal processing — enabling financial transactions via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency to run correctly
• Customer support — enabling our customer service team to assist you effectively via 24/7 live chat or email
• Account security — detecting and preventing fraudulent activity, money laundering or the use of multiple accounts that breach platform terms
• Legal compliance — meeting reporting obligations to relevant authorities under our international licensing requirements
• User experience improvement — analysing usage patterns to improve platform design, speed and game selection
• Account-related communications — sending important notifications about account status, transactions and service updates

3star888 is committed to not selling, renting or trading your personal information to third parties for marketing purposes. However, there are limited situations where data sharing is necessary for legitimate platform operations.

Permitted sharing includes:

• Payment service providers — gateways handling Touch 'n Go eWallet, DuitNow, FPX online banking, USDT, BTC and ETH transactions receive only the transaction information that is necessary
• Game software providers — game studios such as PG Soft, Pragmatic Play, JILI and Spribe may receive anonymous session data for technical purposes
• Law enforcement authorities — we will disclose information required by valid court orders, warrants or applicable legal requirements
• Audits and compliance — third parties appointed to carry out security audits or reviews of our international licence compliance

The 3star888.onl website uses cookies and related tracking technologies to improve the user experience and ensure the platform functions correctly.

• Essential Cookies — required for core functions such as login verification, active session management and account security. These cookies cannot be disabled
• Functional Cookies — store your language preferences, display settings and gaming session information for your convenience
• Analytics Cookies — collect anonymous usage data to help us understand how users interact with the platform for improvement purposes

You can control or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect your ability to log in or use certain features of our platform.

Protecting user data is our technical and operational priority. 3star888 continuously invests in security infrastructure to keep your data safe from internal and external threats.

• 256-bit SSL encryption for all data transfers between servers and your device
• Account passwords are stored in a hashed format that cannot be reversed
• Strict internal access controls — only authorised staff may access user data based on their job responsibilities
• Regular security audits by independent third parties to identify and resolve system vulnerabilities
• Real-time threat monitoring to detect intrusion attempts or unusual activity

Although we take all reasonable steps to protect your data, no digital security system is completely foolproof. We encourage users to also take responsibility for their account security by choosing a strong password and not sharing their login details with anyone.

3star888 retains your personal information for as long as your account is active and for the required period after account closure to comply with applicable legal and regulatory obligations.

In general, financial transaction records and account activity history are retained for the period specified by our international licensing requirements. This is necessary for audit purposes, fraud investigation and anti-money laundering compliance.

Once the mandatory retention period has ended, data that is no longer needed will be securely deleted or anonymised so that it can no longer be linked back to your identity. You may contact us for further enquiries regarding the specific retention period for your account.

As a user of the 3star888 platform, you have certain rights regarding your personal data. We respect these rights and will process any related requests within a reasonable timeframe.

To exercise any of the rights below, contact our support team via 24/7 live chat or email at [email protected] and clearly state the type of request you are making. Identity verification may be required before your request is processed.

3star888 reserves the right to update or amend this Privacy Policy from time to time in line with changes to our operations, licensing requirements or relevant legal developments.

Any material changes to this policy will be communicated to registered users via email or in-platform notification at least seven (7) days before the changes take effect. The "Updated" date at the top of this document reflects the current version of the policy in force.

Continued use of the 3star888 platform after the date the changes take effect will be considered your acceptance of the latest version of this policy. If you do not agree with the changes made, you have the right to close your account by contacting our support team.

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data, our team is ready to assist.

• 24/7 Live Chat — available directly through the 3star888 platform, in Malay and English
• Email — reach us at [email protected] with the subject line "Data Privacy Enquiry" for faster processing

The 3star888 support team operates around the clock and will endeavour to respond to all privacy-related enquiries within a reasonable timeframe. For requests involving data access or deletion, please include your account number and clearly state the nature of your request.